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Security & Support

By UAT Administrator

• 17 articles

How do I report a bug?

If you encounter a bug in the game, please report it through [Profile/Feedback] or contact support@wpthome.com. To help us investigate more quickly, please include your ID, a description of the issue, screenshots or videos if available, and the approximate time when the problem occurred.

Last updated on Oct 17, 2026

What should I do if my account is banned?

If your account has been banned, first check the ban notice for the reason and duration. If you believe the ban was issued in error, submit an appeal through [Profile/Feedback] or email support@wpthome.com. Please include your ID, a screenshot of the ban notice, and a brief explanation.

Last updated on Oct 17, 2026

I forgot my account or password. How can I recover access?

The available recovery method depends on the login method linked to your account, such as email, phone number, or a third-party platform account. If you are unable to recover access, please contact support@wpthome.com and provide your ID and any information that can help verify account ownership.

Last updated on Oct 17, 2026

How can I keep my account secure?

We strongly recommend linking your account to at least one login method, such as a phone number, email address, Apple ID, or Google account. Do not share verification codes or passwords with anyone, and avoid using third-party tools or unauthorized software.

Last updated on Oct 17, 2026

What should I do if my account has been compromised?

If you believe your account has been compromised, immediately change the password for the linked login method involved, then contact support through the game or by email at support@wpthome.com. Please include your ID, recent login times, purchase screenshots if available, and details of any suspicious activity.

Last updated on Oct 17, 2026

How long will my account information be kept if I am inactive for a long time?

We do not deactivate accounts solely because of inactivity. In normal circumstances, your account remains available unless there is a security, policy, or operational reason otherwise. For more details, please refer to the applicable account and privacy policies.

Last updated on Oct 17, 2026

If I delete my account, can I register a new account with the same username?

No. Once an account is deleted, its username is permanently reserved and cannot be used again. Please confirm carefully before submitting an account deletion request.

Last updated on Oct 17, 2026

What is the 24-Hour Security Guard?

The 24-Hour Security Guard is WPT HOME's monitoring system for gameplay fairness and account security. It runs continuously and uses automated detection together with manual review to identify suspicious activity and potential violations.

Last updated on Oct 17, 2026

What is the purpose of the Security Guard?

The Security Guard helps maintain fair gameplay and account security by monitoring abnormal activity, identifying potential violations, and supporting enforcement actions when needed.

Last updated on Oct 17, 2026

What does Fair Play mean?

Fair Play means all players are expected to follow the same rules and not use cheating, collusion, unauthorized tools, or other prohibited behavior.

Last updated on Oct 17, 2026

How do you help ensure fair gameplay?

We use multiple measures to support fair gameplay. All matches follow the same system rules, and core dealing and match logic are handled automatically. In addition, the 24-Hour Security Guard monitors abnormal activity and suspected violations so that appropriate action can be taken when necessary.

Last updated on Oct 17, 2026

Is card dealing in the game random?

Cards are dealt automatically by the system according to the game's rules, without manual intervention. We also monitor for irregularities to help maintain fairness and consistency.

Last updated on Oct 17, 2026

Can you detect players using emulators or unauthorized tools?

WPT HOME monitors unusual device environments and suspicious behavior patterns, including signs of emulators or unauthorized tools. Detection combines automated systems with manual review to help identify and address violations.

Last updated on Oct 17, 2026

Can I report a player with an inappropriate username?

Yes. If you see a player using an inappropriate or offensive username, you can report them from their in-game profile or by emailing support@wpthome.com.

Last updated on Oct 17, 2026

Why do I see the message 'Registration is currently not supported in your region' when logging in?

If you see this message when trying to register or log in, it usually means the service is not currently available in your country or region due to operational or compliance restrictions.

Last updated on Oct 17, 2026

Where can I find the Terms and Conditions?

You can find the full Terms and Conditions at the bottom of the official website.

Last updated on Oct 17, 2026

Where else can I get the latest game news and updates?

You can follow our official website and social media channels for the latest news, updates, and events. - Website: https://wpthome.com - X: https://x.com/wpthomeofficial - Facebook: https://www.facebook.com/wpthomeofficial - YouTube: https://www.youtube.com/@wpthomeofficial - Discord: https://discord.gg/wpthome - Instagram: https://www.instagram.com/wpthome_official/

Last updated on Oct 17, 2026